Leads to certification
Certification / Management
Diploma in Human Resources Management
The eHotelier Diploma in Human Resources Management delivers the skills and knowledge required to succeed as a professional in a Human Resources role.
The certification is delivered through online training courses and supported by professional mentoring. Courses consist of the core competencies of Human Resources Management and four elective topics. Courses cover key skill areas, general knowledge, and associated soft skills.
This Diploma requires completing a case study located in this course.
Before commencing the case study, the following four core courses and your choice of four elective courses must be completed.
The course list and links are available below. (Note that you are required 4 Core and 4 Electives as a minimum requirement. However, you may complete all units to augment your learning.
Curriculum content
-
Welcome to the online course "Work Effectively with Others"! This course is designed to equip you with the essential skills and strategies needed to excel in collaborating and communicating with your colleagues in the dynamic world of hospitality. In this course, we will explore various aspects of working effectively with others. We will delve into the importance of valuing differences in values and beliefs within your team, and how this can foster creativity, innovation, and an inclusive workplace culture. You will discover practical strategies that can be applied across different hotel departments to achieve these goals. Identifying and Addressing Workplace Issues will guide you in recognizing and addressing potential team issues, problems, and conflicts. You will gain insights into common workplace challenges and learn how to proactively identify early signs and symptoms, ensuring a harmonious and productive work environment. Strategies for Effective Issue Resolution: we will focus on mastering the art of active listening and empathy. These skills are essential for resolving issues, maintaining positive team dynamics, and creating a supportive work environment. You will learn techniques to improve your active listening abilities, cultivate empathy, and build trust during issue resolution. So, prepare to enhance your skills, broaden your perspectives, and develop the mindset needed to work effectively with others in the vibrant hospitality industry. Learning Outcomes: Improve workgroup processes Support team members to meet workgroup goals Contribute to workgroup goals and tasks according to organisational requirements Share work-related information with the workgroup according to organisational policies and procedures Plan strategies for team performance improvement with workgroup Resolve issues, problems and conflict Identify advantages of differences in values and beliefs between workgroup members Respond to any linguistic and cultural differences in communication styles according to legislation, organisational policies and procedures and ethical standards Identify potential workgroup issues, problems and conflicts encountered in the workplace Seek assistance from supervisor to address problems and conflicts that arise Suggest possible ways of dealing with identified workplace issues Deal effectively with issues, problems and conflict Respect differences in personal values and beliefs and their importance in developing relationships. Identify any linguistic and cultural differences in communication styles and respond appropriately. Identify issues, problems and conflicts encountered in the workplace. Seek assistance from workgroup members when issues, problems and conflict arise and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person.
-
The goal of this course is to teach you how to resolve conflicts with both customers and co-workers. You will learn about effective techniques for managing irate individuals, working out solutions without getting into an argument, and learning when it is best to take action. This course applies to all tourism, travel, hospitality and event sectors. It applies mainly to senior operational personnel, supervisors and managers who operate independently and use discretion and judgment to resolve conflicts.
-
Our 'Coach Others in Job Skills' course, has been meticulously designed to equip you with the skills to foster a culture of continuous learning and growth in your workplace. This course guides you through the intricacies of preparing for effective coaching, delivering impactful on-the-job training, and ensuring lasting results through diligent follow-up. You'll learn to identify coaching needs, communicate essential skills, and provide constructive feedback, all while enhancing your team's performance. Whether it's understanding the nuances of skill demonstration or mastering the art of supportive feedback, our course prepares you to become the catalyst for your colleagues' professional development, ultimately contributing to a more skilled and proficient workforce. You will learn: 1. Prepare for on-the-job coaching. 1.1 Identify the need for coaching based on a range of factors. 1.2 Identify specific coaching needs through discussion with a colleague and organise coaching sessions. 2. Coach colleagues on the job. 2.1 Explain the overall purpose of coaching to colleagues.2.2 Explain and demonstrate the specific skills. 2.3 Communicate required knowledge and check colleague understanding. 2.4 Advise organisational procedures for completing workplace tasks. 2.5 Provide colleagues with the opportunity to practise the skill and ask questions. 2.6 Provide feedback in a constructive and supportive manner. 3. Follow-up coaching. 3.1 Monitor the progress of new workplace skills and provide supportive assistance.3.2 Report progress to the appropriate person. 3.3 Identify performance problems or difficulties with the coaching and rectify or refer to the appropriate person for follow-up.
-
In today's dynamic and ever-evolving hospitality landscape, continuous improvement is key to staying ahead of the curve. That's why our course goes beyond the basics, providing you with a deep dive into the intricacies of roster management, operational efficiency, and customer service excellence. Our course covers everything from developing staff rosters according to industrial agreements and wage budgets to maximizing operational efficiency and delivering exceptional customer service. You'll gain a comprehensive understanding of the role of rosters in optimizing workforce management, ensuring the right people are in the right place at the right time. You'll discover how operational and customer service efficiency can drive guest satisfaction, enhance your hotel's reputation, and, ultimately, boost revenue. As you progress through each chapter, you'll explore the intricate relationship between rosters, wage costs, and organizational budgets, discovering strategies to minimize costs while maximizing productivity and service quality. You'll uncover the latest technological advancements that revolutionize roster management, empowering you to streamline processes and leverage automation tools for greater efficiency. Customer service excellence is at the core of this course because hospitality is built on creating memorable experiences for our guests. You'll learn proven techniques to enhance customer service efficiency, leaving a lasting impression on every guest who walks through your hotel's doors. So, if you're ready to take your career in hospitality to the next level, we invite you to dive into this comprehensive course. Equip yourself with the knowledge, skills, and confidence to thrive in this dynamic industry. Let's embark on this transformative journey together. Get started today! Learning Outcomes: Develop staff rosters Develop rosters according to relevant industrial agreements, other considerations and wage budgets. Maximise operational and customer service efficiency while minimising wage costs. Combine duties where appropriate to ensure effective use of staff. Roster teams with complementary skills mix to meet operational requirements. Take account of social and cultural considerations and broader organisational policies that affect staff rosters. Consult with colleagues to obtain their input into rosters. Use roster systems and equipment to administer rosters. Present and communicate rosters Present rosters in required formats to ensure clarity of information according to organisational standards. Communicate rosters to appropriate colleagues within designated timeframes. Maintain rostering records Administer records of shift time completed by employees or contractors. Maintain staff rostering records according to organisational procedures. Evaluate rosters Monitor the effectiveness of rosters in consultation with colleagues. Identify ways in which rosters and roster development processes may be improved and take appropriate action.
-
Leaders who can inspire and motivate their teams are the foundation of any successful organization. Whether you're a new or experienced leader, "Lead and Manage People" will give you the tools you need to be successful. It is developed specifically for current and aspiring hospitality leaders, from supervisors to executives. In the Lead and Manage People course, you will learn how to lead and manage people effectively, build commitment in your team, and create a high-performing workplace. Learning Outcomes: Model high standards of performance and behaviour - Act as a positive role model through individual performance. - Show support for and commitment to organisational goals in day-to-day work performance. - Interact with team members positively and professionally. How to develop team commitment and cooperation - Develop and communicate short-, medium-, and long-term plans and objectives consistent with organisational goals in consultation with the team. - Communicate team members' expectations, roles and responsibilities to encourage them to take responsibility for their work. - Encourage teams and individuals to develop innovative approaches to work. - Model and encourage open and supportive communication within the team. - Seek and share information from the wider business environment with the team. - Represent team interests in the wider business environment. - Seek feedback from team members and implement changes within the bounds of organisational goals and policies. Manage team performance - Delegate tasks and responsibilities, identify barriers to delegation, and implement processes to overcome the identified barriers. - Evaluate team member skills and provide opportunities for individual development. - Monitor team performance to ensure progress towards the achievement of goals. - Provide mentoring and coaching to support team members. - Motivate individuals and teams to achieve optimum performance. - Provide recognition and rewards for team achievements.
-
Are you ready to revolutionize your recruitment process and hire the best talent for your organization? This course is designed to guide you through every step of hiring, from recruitment to induction, empowering you with the skills and knowledge to recruit top performers and ensure their successful integration into your team. Hiring the right people is the cornerstone of any successful business. In this course, we’ll provide you with the tools and techniques to confidently manage the recruitment process, identify candidates with the perfect blend of skills and attitude, and create an onboarding experience that fosters commitment and enthusiasm. What You Will Learn: Introduction : Understand the importance of hiring the right people for organizational success. Identify Recruitment Needs : · Organizational Chart · Manning Guide · Identifying recruitment needs · Discussing recruitment with colleagues · Creating selection criteria Recruitment : Standard Operating Procedures Choosing the selection process Advertisements Processing applications Assessing applications Arranging interviews Informing unsuccessful applicants Selection : Selection methods Evaluating attitude Interviewing Making employment offers Employment details Plan and Organize Induction Programs : Planning induction content Induction information Liaising with operational colleagues Our course is tailored to ensure you feel confident and competent in managing your recruitment and induction processes effectively. Join us and equip yourself with the expertise to transform your hiring strategies and drive your organization towards success. Let’s get started on building the team your company deserves!
-
This course will teach you how to be an effective manager. You'll have the knowledge and skills needed for the daily management of your staff, as well as appraisals or counselling sessions that can help them reach their full potential in workplace environments where performance is measured. The course applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff or operational supervisors and managers. It applies to all tourism, travel, hospitality and event sectors.
-
In today's competitive business landscape, managing finances is more important than ever. As the hotel leader, you play a critical role in ensuring that your hotel operates within budget, maximizes profits, and provides the best possible experience for your guests. This course will equip you with the tools and knowledge to prepare and monitor budgets effectively, evaluate financial performance, and make data-driven decisions. By the end of this course, you will have the confidence and expertise to achieve long-term success and overcome financial challenges. Learning Outcomes: Prepare budget information - Determine and confirm the scope and nature of required budgets. - Identify, access and interpret data and data sources required for budget preparation. - Analyse internal and external factors for potential impact on the budget. - Provide opportunities for colleagues to contribute to the budget planning process. Prepare budget - Draft budget based on analysis of all available information. - Estimate income and expenditure and support with valid, reliable and relevant information. - Reflect organisational objectives within draft budget. - Assess and present options and recommendations in a clear format. - Circulate draft budget to colleagues and managers for input. Finalise budget - Negotiate budget according to organisational policies and procedures. - Agree on and incorporate modifications. - Complete the final budget in a clear format within designated timelines. - Inform colleagues of final budget decisions and application within the relevant work areas, including reporting and financial management responsibilities. Monitor and review budget - Regularly review budget to assess actual performance against estimated performance and prepare accurate financial reports. - Incorporate all financial commitments into budget and budget reports. - Investigate and take appropriate action on significant deviations. - Analyse changes in internal and external environment and make necessary adjustments. - Collect and record relevant information to assist in future budget preparation.
-
You can be successful in any meeting if you know how to manage it. This course will teach all the skills and knowledge required for chairing meetings and overseeing preparation processes like preparing minutes or drafting reports. The course applies to individuals in various work environments who are required to organise and manage meetings within their workplace. These individuals may work as senior administrative staff or may be individuals responsible for conducting and chairing meetings in the workplace.
-
A professional presentation is important for hoteliers as it is crucial in effectively conveying information, influencing and motivating audiences, making informed decisions, and promoting the hotel's products or services. As a hotelier, you often need to deliver presentations to various stakeholders, including guests, colleagues, and potential business partners. A well-prepared and confidently delivered presentation can create a positive impression, build trust, and contribute to the success of the hotel business. Learning Outcomes: Prepare a Presentation Plan and document presentation approach and intended outcomes. Choose presentation strategies, format and delivery methods that match the characteristics of the target audience, location, resources and personnel needed. Select presentation aids, materials and techniques that suit the format and purpose of the presentation and will enhance the audience's understanding of key concepts and central ideas. Brief others involved in the presentation on their roles/responsibilities within the presentation. Select techniques to evaluate presentation effectiveness. Deliver a presentation Explain and discuss desired outcomes of the presentation with the target audience. Use presentation aids, materials, and examples to help the target audience understand key concepts and central ideas. Monitor non-verbal and verbal communication of participants to promote the attainment of presentation outcomes. Use persuasive communication techniques to secure audience interest. Provide opportunities for participants to seek clarification on central ideas and concepts and adjust the presentation to meet participant needs and preferences. Summarise key concepts and ideas at strategic points to facilitate participant understanding. Review the presentation Implement techniques to review the effectiveness of the presentation. Seek and discuss reactions to the presentation from participants or key personnel involved in the presentation. Utilise feedback from the audience or from key personnel involved in the presentation to make changes to the central ideas presented.
-
Welcome to our course on Operational Planning for Hotel Professionals! In this course, we will equip you with the essential knowledge and skills to excel in the dynamic and ever-evolving hospitality industry. Whether you are a seasoned hotel professional seeking to enhance your operational planning capabilities or an aspiring hotel manager eager to learn the ropes, this course meets your needs. Throughout this course, you will embark on a journey of discovery and growth, exploring the intricacies of operational planning and its significance in the hospitality sector. We understand the demands and challenges that hotel professionals face every day, and our goal is to provide you with practical strategies and insights that you can implement immediately in your workplace. Learning Outcomes: Establish operational plan Research, Analyse and document resource requirements Negotiate recommendations for variations to operational plans and gain approval
-
Whether you're an aspiring entrepreneur or a seasoned business professional, this course is designed to equip you with the knowledge and skills to develop, implement, and refine effective business plans. Through a practical and engaging approach, you’ll gain clarity on key concepts, build strategic thinking capabilities, and enhance your operational effectiveness. Throughout this course, you'll explore essential topics and actively apply what you learn to real-world scenarios. Our goal is to ensure that you complete this journey feeling empowered and confident in your ability to create impactful business strategies. What you will learn: Create the business plan Executive Summary: Craft compelling overviews Business Details: Optimize operational information The market: Analyze opportunities and competition SWOT Analysis: Assess strengths and weaknesses Sales and Marketing Plans: Develop strategic campaigns Implement the business plan Communicate Effectively: Engage stakeholders Secure Skilled Labor: Ensure workforce readiness Test Performance Systems: Refine measurement tools Prepare Reports: Analyze key business aspects Respond to performance data Analyze Reports: Evaluate against planned objectives Review Indicators: Refine for optimal performance Join us on this journey to sharpen your strategic skills and make a significant impact on your business's growth and success. Let's get started!
-
This unit is ideal for professionals looking to take their risk analysis and project management skills to the next level. By completing this course, you will be able to demonstrate your ability to identify unpredictable problems and create solutions using information from a range of sources. With this course, you will be able to identify potential risks associated with individual projects or operations more effectively and confidently. By completing this course, you can better understand risk management and project management to make informed decisions that lead to successful outcomes.
-
The case study is set in a fictional context, but the data presented is based on actual operations. The data has been tested to ensure that it is realistic, reliable and within conventional industry benchmarks. In analysing this case study, you should ensure that you consider all information and data as relevant and use the data and your analysis to illustrate your answer.